/* Central de atendimento GG Funding. Marca B · Console (DESIGN.md): tema único escuro, IBM Plex.
   Tela do atendente na forma B · Mesa (escolha do Gabe em 30/10/2026). */
:root {
  --bg: #0e1116; --panel: #151a22; --panel2: #1b222c; --line: #242c38; --line2: #323d4d; --fg: #e8edf3; --muted: #8d98a8;
  --accent: #5eead4; --on-accent: #06201c; --warn: #fbbf24; --warn-bg: #2a2110; --stop: #f87171; --stop-bg: #2a1414; --ok-bg: #0f2a26;
  --ok-line: #1f5e55; --stop-line: #5a2626;
  --serie-a: #4f7ad0; --serie-b: #0f9d8c; /* gráficos: ligações e Qualified (validadas no fundo do painel) */
  --sans: "IBM Plex Sans", system-ui, -apple-system, "Segoe UI", sans-serif;
  --mono: "IBM Plex Mono", ui-monospace, Menlo, monospace;
  --raio: 8px;
  color-scheme: dark;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body { background: var(--bg); color: var(--fg); font: 15px/1.5 var(--sans); -webkit-font-smoothing: antialiased; min-height: 100vh; }
::selection { background: var(--accent); color: var(--on-accent); }
* { scrollbar-color: var(--line2) transparent; scrollbar-width: thin; }
a { color: var(--accent); text-underline-offset: 3px; }
button, input, select, textarea { font: inherit; color: inherit; }
button { cursor: pointer; }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
input, select, textarea { caret-color: var(--accent); }
.mono, .num { font-family: var(--mono); font-variant-numeric: tabular-nums; }
.muted { color: var(--muted); }
.oculto { display: none !important; }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* topo */
.topo { display: flex; align-items: center; gap: 18px; padding: 10px max(16px, env(safe-area-inset-left)); border-bottom: 1px solid var(--line); background: #0b0e12; position: sticky; top: 0; z-index: 10; }
.topo .marca { display: flex; align-items: center; gap: 10px; color: var(--fg); text-decoration: none; font-weight: 600; letter-spacing: -0.01em; }
.topo .marca img { width: 26px; height: 26px; }
.topo nav { display: flex; gap: 4px; }
.topo nav a { color: var(--muted); text-decoration: none; padding: 6px 12px; border-radius: 999px; border: 1px solid transparent; font-size: 14px; }
.topo nav a:hover { color: var(--fg); }
.topo nav a[aria-current="page"] { color: var(--accent); border-color: var(--ok-line); background: var(--ok-bg); }
.topo .quem { margin-left: auto; display: flex; align-items: center; gap: 12px; font-size: 14px; color: var(--muted); }
.demo-faixa { background: var(--warn-bg); color: var(--warn); border-bottom: 1px solid #5a4614; font: 13px/1.4 var(--mono); padding: 7px max(16px, env(safe-area-inset-left)); }

.app { padding: 20px max(16px, env(safe-area-inset-left)) 48px max(16px, env(safe-area-inset-right)); max-width: 1320px; margin: 0 auto; }

/* peças comuns (do protótipo B · Mesa) */
.btn { border: 1px solid var(--line); background: var(--panel2); border-radius: var(--raio); padding: 9px 14px; font-weight: 500; line-height: 1.2; transition: border-color .15s, background-color .15s; }
.btn:hover:not(:disabled) { border-color: #3a4656; }
.btn.go { background: var(--accent); color: var(--on-accent); border-color: var(--accent); font-weight: 600; }
.btn.go:hover:not(:disabled) { background: #7ff0de; }
.btn.no { background: var(--stop-bg); color: var(--stop); border-color: var(--stop-line); }
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn.go:disabled { background: var(--panel2); color: var(--muted); border-color: var(--line); opacity: 1; }
.btn.big { padding: 14px 20px; font-size: 17px; }
.btn.small { padding: 5px 10px; font-size: 13px; }
.btn.link { background: none; border: 0; padding: 0; color: var(--accent); text-decoration: underline; text-underline-offset: 3px; }
.btn[aria-busy="true"] { cursor: progress; opacity: .7; }
.pill { display: inline-flex; align-items: center; gap: 8px; border: 1px solid var(--line); border-radius: 999px; padding: 5px 12px; font-size: 13px; background: var(--panel); }
button.pill:hover:not(:disabled) { border-color: #3a4656; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: var(--muted); flex: none; }
.dot.on { background: var(--accent); box-shadow: 0 0 0 4px rgba(94,234,212,.15); }
.dot.ring { background: var(--warn); animation: pulso 1s infinite; }
.dot.call { background: #60a5fa; box-shadow: 0 0 0 4px rgba(96,165,250,.15); }
.dot.pausa { background: var(--warn); }
.dot.bad { background: var(--stop); }
@keyframes pulso { 50% { box-shadow: 0 0 0 7px rgba(251,191,36,.18); } }
@media (prefers-reduced-motion: reduce) { .dot.ring { animation: none; } * { transition: none !important; } }
.card { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 16px; min-width: 0; }
h1 { font-size: 22px; font-weight: 600; letter-spacing: -0.015em; margin: 0; text-wrap: balance; }
h2 { font: 500 12px/1.4 var(--mono); color: var(--muted); text-transform: uppercase; letter-spacing: .06em; margin: 0 0 10px; }
.say { font-size: 17px; line-height: 1.55; margin: 12px 0 0; max-width: 70ch; }
.row { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }
.stack { display: flex; flex-direction: column; gap: 10px; }
.tag { font: 12px/1.6 var(--mono); padding: 0 8px; border-radius: 999px; border: 1px solid var(--line); white-space: nowrap; color: var(--muted); }
.tag.q1 { color: var(--accent); border-color: var(--ok-line); }
.tag.q0 { color: var(--stop); border-color: var(--stop-line); }
.tag.warn { color: var(--warn); border-color: #5a4614; }
.example { font: 12px var(--mono); color: var(--warn); }
.aviso { font-size: 14px; padding: 10px 12px; border-radius: var(--raio); border: 1px solid #5a4614; background: var(--warn-bg); color: #fde7a6; }
.aviso.erro { border-color: var(--stop-line); background: var(--stop-bg); color: #fecaca; }
.aviso.ok { border-color: var(--ok-line); background: var(--ok-bg); color: #b9f6ea; }
.vazio { color: var(--muted); font-size: 14px; padding: 12px 0; }
.carregando { color: var(--muted); font-size: 14px; }
.carregando::after { content: ""; display: inline-block; width: 1.2em; text-align: left; animation: reticencias 1.2s steps(4) infinite; }
@keyframes reticencias { 0% { content: ""; } 25% { content: "."; } 50% { content: ".."; } 75% { content: "..."; } }

label.campo { display: flex; flex-direction: column; gap: 6px; font-size: 14px; color: var(--muted); }
input[type="text"], input[type="email"], input[type="number"], input[type="date"], input[type="password"], input[type="search"], select, textarea {
  background: var(--bg); border: 1px solid var(--line); border-radius: var(--raio); padding: 9px 11px; color: var(--fg); min-width: 0; width: 100%;
}
input:hover, select:hover, textarea:hover { border-color: #3a4656; }
input::placeholder, textarea::placeholder { color: #7d8898; }
input[type="date"]::-webkit-calendar-picker-indicator { filter: invert(.8); }
textarea { min-height: 76px; resize: vertical; line-height: 1.5; }
select { appearance: none; background-image: linear-gradient(45deg, transparent 50%, var(--muted) 50%), linear-gradient(135deg, var(--muted) 50%, transparent 50%); background-position: calc(100% - 16px) 55%, calc(100% - 11px) 55%; background-size: 5px 5px; background-repeat: no-repeat; padding-right: 30px; }

/* login */
.login { min-height: 100vh; display: grid; place-items: center; padding: 24px 16px; }
.login .card { width: min(400px, 100%); padding: 28px; display: flex; flex-direction: column; gap: 18px; }
.login .logo { height: 32px; width: auto; align-self: flex-start; }
.login p { margin: 0; color: var(--muted); }
.codigo-input { font: 500 26px/1 var(--mono); letter-spacing: .35em; text-align: center; padding: 14px 10px !important; }

/* B · Mesa: três colunas, você e equipe | ligação | histórico */
.mesa { display: grid; grid-template-columns: 240px minmax(0, 1fr) 300px; gap: 16px; align-items: start; }
.mesa .col { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.stat { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.stat div { background: var(--panel2); border-radius: var(--raio); padding: 10px; }
.stat b { display: block; font: 500 22px/1.2 var(--mono); font-variant-numeric: tabular-nums; }
.stat span { font-size: 12px; color: var(--muted); }
.equipe-lista { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; font-size: 14px; }
.equipe-lista li { display: flex; align-items: center; gap: 8px; justify-content: space-between; }
.equipe-lista .st { font-size: 13px; color: var(--muted); }
.equipe-lista .st.disponivel { color: var(--accent); }
.equipe-lista .st.em_ligacao { color: #93c5fd; }
.equipe-lista .st.pausa { color: var(--warn); }
.quem-nome { margin: 10px 0 0; }
.softphone { font-size: 13px; color: var(--muted); display: flex; align-items: center; gap: 8px; margin-top: 10px; }
.wait { text-align: center; padding: 44px 16px; display: flex; flex-direction: column; gap: 14px; align-items: center; }
.wait .big { font-size: 22px; font-weight: 600; letter-spacing: -0.01em; }
.wait.tocando { border-color: #5a4614; box-shadow: 0 8px 28px -12px rgba(251,191,36,.35); }
.caller { display: flex; gap: 14px; align-items: baseline; flex-wrap: wrap; }
.caller .numero { font: 500 20px var(--mono); font-variant-numeric: tabular-nums; }
.timer { font: 500 15px var(--mono); color: var(--accent); font-variant-numeric: tabular-nums; }
.q { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 10px; align-items: center; padding: 10px 0; border-top: 1px solid var(--line); }
.q:first-of-type { border-top: 0; }
.q .t { font-weight: 500; }
.q .s { color: var(--muted); font-size: 14px; }
.yn { display: flex; gap: 6px; }
.yn button { border: 1px solid var(--line); background: var(--panel2); border-radius: 6px; padding: 6px 14px; font-size: 14px; min-width: 56px; }
.yn button:hover { border-color: #3a4656; }
.yn button[aria-pressed="true"].y { background: var(--ok-bg); border-color: var(--ok-line); color: var(--accent); }
.yn button[aria-pressed="true"].n { background: var(--stop-bg); border-color: var(--stop-line); color: var(--stop); }
.verdict { font-size: 14px; padding: 8px 12px; border-radius: var(--raio); border: 1px solid var(--line); }
.verdict.ok { color: var(--accent); border-color: var(--ok-line); background: var(--ok-bg); }
.verdict.bad { color: var(--stop); border-color: var(--stop-line); background: var(--stop-bg); }
.never { font-size: 13px; color: var(--muted); margin: 0; }
.never b { color: var(--stop); font-weight: 600; }
.hist-item { padding: 9px 0; border-top: 1px solid var(--line); }
.hist-item:first-of-type { border-top: 0; }
.hist-item .linha { display: flex; justify-content: space-between; gap: 8px; align-items: center; }
.hist-item .linha .num { white-space: nowrap; font-size: 14px; }
.hist-item .det { color: var(--muted); font-size: 13px; overflow-wrap: anywhere; }

/* gestão e equipe */
.cabeca { display: flex; justify-content: space-between; align-items: flex-end; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }
.seg { display: inline-flex; border: 1px solid var(--line); border-radius: 999px; padding: 3px; background: var(--panel); flex-wrap: wrap; }
.seg button { border: 0; background: none; border-radius: 999px; padding: 6px 14px; font-size: 14px; color: var(--muted); }
.seg button[aria-pressed="true"] { background: var(--ok-bg); color: var(--accent); }
.filtros { display: flex; gap: 10px; flex-wrap: wrap; align-items: flex-end; }
.filtros .campo { min-width: 140px; }
.painel { display: grid; grid-template-columns: 240px minmax(0, 1fr); gap: 16px; align-items: start; }
.painel .col { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 8px; }
.kpis div { background: var(--panel2); border-radius: var(--raio); padding: 10px 12px; }
.kpis b { display: block; font: 500 20px/1.25 var(--mono); font-variant-numeric: tabular-nums; white-space: nowrap; }
.kpis span { font-size: 12px; color: var(--muted); }
.duas { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.grafico svg { width: 100%; height: auto; display: block; }
.grafico .eixo { fill: var(--muted); font: 11px var(--mono); }
.grafico .grade { stroke: var(--line); stroke-width: 1; }
.grafico .barra-a { fill: var(--serie-a); }
.grafico .barra-b { fill: var(--serie-b); }
.grafico rect:hover { filter: brightness(1.25); }
.legenda { display: flex; gap: 14px; font-size: 13px; color: var(--muted); margin: 0 0 8px; flex-wrap: wrap; }
.legenda i { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-right: 6px; vertical-align: -1px; }
.legenda .a { background: var(--serie-a); }
.legenda .b { background: var(--serie-b); }
.tabela-wrap { overflow-x: auto; }
table.dados { width: 100%; border-collapse: collapse; font-size: 14px; }
table.dados th, table.dados td { text-align: left; padding: 8px 8px; border-top: 1px solid var(--line); vertical-align: top; }
table.dados th { font: 500 11px var(--mono); color: var(--muted); text-transform: uppercase; letter-spacing: .06em; border-top: 0; white-space: nowrap; }
table.dados td.n, table.dados th.n { text-align: right; font-family: var(--mono); font-variant-numeric: tabular-nums; white-space: nowrap; }
table.dados tbody tr:hover { background: rgba(255,255,255,.015); }
table.dados tfoot td { font-weight: 600; border-top: 1px solid var(--line2); }
.lig { border-top: 1px solid var(--line); }
.lig summary .num { white-space: nowrap; }
.lig summary { list-style: none; display: grid; grid-template-columns: 108px minmax(120px, 1.2fr) 44px minmax(90px, 1fr) 56px 120px; gap: 10px; align-items: center; padding: 9px 4px; cursor: pointer; font-size: 14px; }
.lig summary::-webkit-details-marker { display: none; }
.lig summary:hover { background: rgba(255,255,255,.02); }
.lig[open] summary { background: var(--panel2); }
.lig .corpo { padding: 12px 4px 16px; display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 16px; }
.respostas { list-style: none; margin: 0; padding: 0; font-size: 14px; display: flex; flex-direction: column; gap: 4px; }
.respostas li { display: flex; gap: 8px; justify-content: space-between; }
audio { width: 100%; height: 36px; color-scheme: dark; }
.form-grade { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 12px; align-items: end; }
.check { display: inline-flex; gap: 8px; align-items: center; font-size: 14px; color: var(--muted); }
.check input { accent-color: var(--accent); width: 16px; height: 16px; }
.edicao { background: var(--panel2); }
.edicao td { padding: 14px 8px !important; }

@media (max-width: 1100px) {
  .mesa { grid-template-columns: 220px minmax(0, 1fr); }
  .mesa .col.direita { grid-column: 1 / -1; }
}
@media (max-width: 860px) {
  .mesa, .painel, .duas { grid-template-columns: minmax(0, 1fr); }
  .lig summary { grid-template-columns: 104px minmax(0, 1fr) auto; }
  .lig summary .so-largo { display: none; }
  .lig .corpo { grid-template-columns: minmax(0, 1fr); }
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .kpis b { font-size: 17px; }
  .topo { flex-wrap: wrap; gap: 10px; }
  .topo .quem { margin-left: auto; }
  .topo nav { order: 3; width: 100%; overflow-x: auto; }
}